Shipping policy

Shipping Policy

Last updated: November 12, 2026

Processing Time
Orders are processed within 1-3 business days after payment is confirmed. Business days are Monday to Friday, excluding US holidays. Orders placed on weekends or holidays are processed the next business day. During sales and busy seasons, processing may take a little longer, and we’ll let you know by email if there’s a delay.

Shipping Rates and Delivery Times
Shipping is calculated at checkout based on your location and order size.

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-3 business days
  • Free Standard Shipping: On US orders over $75

Delivery times begin once your order ships, not when it’s placed, and are estimates rather than guarantees.

Where We Ship
We ship within the United States, including Alaska and Hawaii. We currently don’t ship internationally. Orders to APO/FPO addresses may take longer.

Order Tracking
When your order ships, you’ll get an email with a tracking number. Tracking can take 24-48 hours to update after the label is created. If you don’t see an update after 3 business days, contact us.

Shipping Address
Please double-check your address at checkout. We can only change an address before the order ships, so email us right away if you need a change. We aren’t responsible for orders delivered to an incorrect address you provided.

Sales Tax
Sales tax is calculated and added at checkout where required by law.

Delayed, Lost, or Stolen Packages

  • If your order is delayed beyond the estimated window, contact us and we’ll check with the carrier.
  • If a package shows as delivered but you can’t find it, check around your home and with neighbors, then contact us within 7 days of the delivery date.
  • If a package is lost in transit, we’ll file a claim with the carrier and send a replacement or refund once the claim is resolved.
  • We aren’t responsible for packages stolen after the carrier marks them delivered, but we’ll gladly help you file a claim with the carrier.

Damaged Items
If your order arrives damaged, email us within 7 days of delivery with photos of the item and packaging. We’ll send a replacement or a refund. See our Return & Refund Policy for more.

Pre-Orders and Backorders
If an item is on pre-order or backorder, the product page will show the expected ship date. If your order includes both in-stock and pre-order items, we’ll ship everything together when it’s all ready, unless you ask us to ship in-stock items first.

Order Cancellations
You can cancel an order before it ships by emailing us as soon as possible. Once it has shipped, we can’t cancel it, but you can return it following our Return & Refund Policy.

Contact Us
Questions about your shipment? Email us at support@bydianasilke.shop.