Terms of service

Terms of Service

Last updated: November 12, 2026

Overview
This website (bydianasilke.shop) is operated by Shop by Diana, a sole proprietorship owned by Charlene Marie Lutton (“we,” “us,” “our”). By visiting our site or buying from us, you agree to these Terms of Service. If you don’t agree, please don’t use the site.

1. Using Our Store
You must be at least 18 years old, or have a parent or guardian’s permission, to place an order. You agree to use our site only for lawful purposes and not to misuse it, interfere with its operation, or attempt to access it without authorization.

2. Products and Accuracy
We try to describe and display our products as accurately as possible, including colors, lengths, and weights. Screens vary, so hair shades may look slightly different in person. We may change product details, prices, or availability at any time without notice, and we may limit quantities.

3. Pricing and Payment
All prices are in US dollars. Sales tax is added at checkout where required. Payment is due when you place your order. We may cancel or refuse any order, including orders with pricing errors, suspected fraud, or out-of-stock items, and we’ll refund any payment already made.

4. Orders and Shipping
Placing an order is an offer to buy. It’s accepted when we confirm it by email or ship it. Shipping times are estimates, not guarantees. Risk of loss passes to you once the carrier delivers the package. Please make sure your shipping address is correct, because we aren’t responsible for orders sent to an incorrect address you provided.

5. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy, which is part of these terms.

6. Product Safety and Use

• Styling tools produce high heat. Read all instructions before use, keep tools away from water and children, never leave them plugged in unattended, and let them cool before storing. Misuse can cause burns, fire, or injury.
• Hair extensions may cause irritation or allergic reactions in some people. Stop use if you experience discomfort. We recommend a professional stylist for cutting, coloring, or installing extensions.
• Results vary based on hair type, condition, and how products are used.

7. Intellectual Property
All content on this site, including text, photos, graphics, logos, and product designs, belongs to us or our licensors and is protected by law. You may not copy, reproduce, or use it without our written permission.

8. Prohibited Uses
You may not use our site to break the law, upload malicious code, scrape data, impersonate others, or harass others. We may block access for violations.

9. Third-Party Services
We use third parties such as Shopify, payment processors, and shipping carriers. Their services are governed by their own terms, and we aren’t responsible for their actions. Links to other websites are provided for convenience, and we don’t control or endorse their content.

10. Disclaimer of Warranties
Our site and products are provided “as is” and “as available.” To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose, except for any written warranty we provide on a specific product. Some states don’t allow certain disclaimers, so some of these may not apply to you.

11. Limitation of Liability
To the fullest extent allowed by law, Shop by Diana and its owner aren’t liable for indirect, incidental, special, or consequential damages arising from your use of the site or products. Our total liability for any claim will not exceed the amount you paid for the product at issue. Nothing in these terms limits liability that can’t be limited by law.

12. Indemnification
You agree to defend and hold us harmless from claims or expenses, including reasonable attorney’s fees, arising from your breach of these terms or your misuse of our products.

13. Privacy
Your personal information is handled according to our Privacy Policy.

14. Governing Law and Disputes
These terms are governed by the laws of the State of Ohio and applicable US federal law. Any dispute will be resolved in the state or federal courts located in Ohio, and you consent to that jurisdiction.

15. Changes to These Terms
We may update these terms at any time by posting a new version on this page. Continued use of the site means you accept the changes.

16. Severability
If any part of these terms is found unenforceable, the rest remains in effect.

17. Contact Us
Questions about these terms? Email us at support@bydianasilke.shop.